Spinnaker Support: Swift, Customized, and Surprisingly Affordable Support for SAP Software

“From day one of switchover, our customers save an average of 62 percent,” says Gavin Silkstone, director, support services at Spinnaker Support. “They can realize additional savings by escaping unnecessary upgrades and reducing internal staff workload. Customer satisfaction rate exceeds 98% year-after-year because our experienced SAP engineers respond swiftly to solve a wider array of complex product and technology stack issues.”

Spinnaker Support assigns a dedicated account support lead and team of highly experienced engineers based on each customer’s unique application landscape, geographic footprint, internal staff capability level, and IT objectives. The team understands the client’s exact requirements and resolves issues efficiently, with no finger-pointing. Engineers respond in less than 15-minutes, whether for the SAP standard or customized code, or anywhere in the technology stack. Unlike SAP, Spinnaker Support offers a concierge approach to support, addressing and resolving issues even if they include custom code or interoperability with external programs.

Customers can benefit from third-party support in different ways. The United Kingdom’s largest water and water recycling company failed after multiple attempts to negotiate needed cost reductions with SAP. They approached and chose Spinnaker Support based on its flexible commercial terms and depth of SAP support and saved over 60 percent in annual SAP support fees. In another case, a leading organization in 3D design, engineering, and entertainment software was paying high SAP support fees but not receiving patches or enhancements for compliance. After assessing the company’s SAP applications and integration points, Spinnaker Support customized patches specific for their environment and dramatically decreased their time for service pack installation and deployment.

No matter what is driving the need, Spinnaker Support offers higher quality support at a lower cost. SAP customers can redirect the savings to improve their bottom lines, realign internal resources to more strategic initiatives, or accelerate innovation and cloud migrations. Spinnaker Support also provides customers with a way to retain control of their IT roadmaps. By preventing or postponing SAP’s permanent vendor lock-in, customers can buy the time to carefully consider their path either with or without SAP software solutions.